Refund policy

Returns Policy

❌ No Returns Accepted

  • On Clearance Items or Special Order Items

Change of Mind / Not Suitable

We accept returns for change of mind within 14 days of receipt provided that:

  • Items are unused, in original packaging, with tags and labels intact
  • Packaging is undamaged (please open carefully)
  • A copy of your invoice or proof of purchase is included

Please Note:

  • Resupply of goods due to wrong size, colour, or change of mind will incur additional postage costs.
  • Before returning, please call or email us to obtain a Returns Authorisation Number (RAN) — issuance of an RAN is at our discretion.
  • Return postage is the customer’s responsibility.
  • Refunds are processed using the original payment method, excluding delivery charges.
  • If your order included free delivery, a $14.95 delivery fee will still be deducted from your refund to cover delivery costs already incurred.
  • All approved returns must be received within 2 weeks of approval. Late returns may be rejected.

⚠️ Faulty Goods

If you believe an item is faulty:

  1. Please call or email us first to discuss the issue and confirm warranty terms.
  2. Once approved, you may return the item — return postage is the responsibility of the sender.
  3. Depending on the nature of the fault, we will arrange a repair, exchange, or store credit (excluding postage fees).
  4. Proof of purchase is required.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Return Address

BZ Workwear
Unit 2, 15 Comserv Loop
Ellenbrook, WA 6069